Delivery

Shipping is scheduled during business hours Monday – Friday (9:00-17:00) Our warehouse is located in Jakarta and purchases made on our website currently only ship across Indonesia using JNE Reguler.

Shipping fee amounts will be calculated during checkout.

When you wish to use other shipping methods such as instant delivery (eg. GO-JEK) and other shipping couriers, please order through https://www.tokopedia.com/rayou

Returns

Apologies. Due to sanitary reasons, we do not accept returns on goods you’ve purchased. We are very sorry for this inconvenience.

If you are, however, unhappy with your purchase due to manufacturing defects, feel free to contact us at admin@rayou.me within 14 days from your order confirmation date.

We will try our best to respond within 24 hours.

Office hours: Monday – Friday (9:00-17:00)